Terms & Conditions
Privacy Policy:
Security: At NB Cosmetics, we prioritize the protection of your Personal Information. Our security measures encompass physical, technical, and organizational controls, including locked filing cabinets, encryption, and staff training. Online security is paramount, employing firewalls and authentication tools.
Returns, Refunds, Cancellations, and Exchanges:
What We Will Do Together:
Step 1: Raise a return/replacement request within 7 days of delivery for wrong or expired products. For damaged/missing items, report within 2 days of delivery.
Step 2: Allow us 2 working days to review your return request.
Step 3: Upon approval, our courier partner will pick up the products.
Step 4: If reverse pick-up isn't available, self-ship via a reliable courier. We'll reimburse courier charges.
Step 5: After receiving your product, we'll verify and initiate replacement or refund, subject to stock availability.
Under what conditions can I return/replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered
- Incomplete order – missing products
Under what conditions will return/replacement requests not be accepted?
- Opened/used/altered products.
- Original packaging missing.
- Request generated after 7 days from delivery.
- Damaged/missing product reported after 2 days from delivery.
How are returns processed? Once you request a return, a pick-up is organized within 5-7 business days. After quality control, a refund is initiated.
Can I cancel my order? Yes, until the status is “Ready to Ship.” Call us or message us at our WhatsApp (+92 316 4133 100).
Inspired by Latest Research: We consult experts and refer to the latest scientific and natural research to develop our formulations.
We Understand from Them: We learn not just what they want in the product but also in packaging.
Thank you for choosing NB Cosmetics. These terms and conditions are subject to change without prior notice.